Privacy Policy

At Dr. Melaxin, your privacy is our priority. We are committed to protecting your personal information and maintaining transparency about how it’s collected, used, and safeguarded. By visiting our website or making a purchase, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We collect only the information necessary to process your order and improve your shopping experience:

a. Personal Information
Name, billing and shipping address, email address, and phone number.

b. Payment Information
Processed securely via verified third-party payment gateways (e.g., Shopify Payments, PayPal, Apple Pay, Stripe).

We do not store or have access to full credit card numbers or CVV codes.

c. Order Details
Products purchased, order value, and transaction history for fulfillment and warranty purposes.

d. Device & Technical Information
IP address, browser type, time zone, and cookie identifiers for analytics, security, and fraud prevention.

2. How We Use Your Information

We use the data we collect to:

  • Process and deliver your orders efficiently.

  • Communicate regarding orders, updates, and customer support inquiries.

  • Provide shipment confirmations and tracking details.

  • Improve website performance, analytics, and customer experience.

  • Detect, prevent, and mitigate fraudulent or unauthorized activity.

  • Send promotional communications only if you have opted in.

We never use your personal data for automated decision-making or profiling that could negatively affect your rights.

3. Data Security

Your security is essential to us.
All transactions on our site are protected by SSL encryption and stored on secure servers managed by Shopify.
Access to customer data is strictly limited to authorized personnel under confidentiality agreements.
We conduct regular audits to ensure compliance with PCI-DSS and other data-protection standards.

4. Third-Party Services

We partner only with reputable service providers to perform essential business operations. These include:

  • Shopify – Ecommerce hosting and order processing.

  • Payment processors – (Shopify Payments, PayPal, Apple Pay, Stripe) for secure transactions.

  • Shipping carriers – (USPS, UPS, YANWEN, CJ Dropshipping) for order delivery.

  • Analytics and marketing tools – (Google Analytics, Meta Ads Manager) for performance insights.

These partners have access only to the minimum data necessary to perform their functions and are contractually bound to protect your information.

5. Cookies & Tracking Technologies

We use cookies to enhance your browsing experience and personalize content. Cookies help us:

  • Remember your preferences and items in your cart.

  • Analyze traffic and improve site functionality.

  • Display relevant advertisements and promotions.

You may choose to disable cookies through your browser settings, though some features of our website may not function properly as a result.

6. Data Retention

We retain order and transaction information only as long as necessary for business, tax, and legal purposes.
When data is no longer required, it is securely deleted or anonymized.

7. Your Privacy Rights

Depending on your location, you may have the right to:

  • Access, correct, or update your personal data.

  • Request deletion of your information (“Right to be Forgotten”).

  • Withdraw consent for marketing communications.

  • Request details on how your data is processed.

To exercise any of these rights, email contact@drmelaxinstore.com with the subject line Privacy Request.
We respond within 30 days of receipt.

8. “Do Not Sell My Information”

Dr. Melaxin does not sell, rent, or trade personal information to any third parties — ever.

9. Fraud Prevention & Verification

To maintain transaction security, we may use verification systems that analyze IP, device, and payment information to prevent fraudulent purchases.
Such checks are conducted automatically through our payment processor and do not involve manual data sharing outside the scope of fraud prevention.

10. Updates to This Policy

We may revise this Privacy Policy periodically to reflect changes in our business or legal requirements. Any updates will be posted on this page with a new effective date. Continued use of our website constitutes acceptance of the updated policy.

11. Contact Us

For all privacy inquiries, data requests, or questions about this policy, please contact:
📧 contact@drmelaxinstore.com

We value your trust and are committed to protecting your information with the highest standards of security and integrity.