Refund Policy

At Dr. Melaxin, every product is crafted with precision and care. We stand behind the quality of our formulations and are committed to ensuring customer satisfaction through fair and transparent policies.

30-Day Quality Assurance Policy

If your order arrives damaged, defective, or incorrect, we will promptly replace or reship it. To qualify, you must notify us within 30 days of confirmed delivery and provide the required documentation outlined below.

To be eligible for replacement or refund:

  • A clear, timestamped photo or video of the product and packaging must be provided as proof of damage, defect, or error.

  • Requests must be submitted via email to contact@drmelaxinstore.com with your order number and issue description.

  • Claims filed after 30 days from delivery or without valid evidence are not eligible.

Approved refunds will be processed to the original payment method within 3–5 business days after approval.

Returns & Change-of-Mind Orders

For hygiene and product integrity reasons, we do not accept returns of opened or used products under any circumstance.

If your product is unopened, unused, and in its original sealed condition, you may request a return within 7 calendar days of delivery.

  • Return shipping and associated costs are the customer’s responsibility.

  • Returns must be pre-approved by our support team before being shipped back.

  • Unauthorized returns will not be accepted or refunded.

Non-Refundable Circumstances

Refunds, replacements, or charge reversals will not be issued if:

  • The shipping address was entered incorrectly at checkout.

  • The customer refuses or fails to collect the package.

  • Delivery is delayed due to customs inspection or local courier operations (outside our control).

  • The customer files a chargeback instead of contacting support for resolution.

  • The order shows as delivered per carrier tracking, but the customer claims non-receipt without a valid theft report or carrier investigation result.

Before Filing a Chargeback

Customers must contact us first at contact@drmelaxinstore.com to allow us to resolve any concerns. We resolve most issues within 24–48 hours.

Filing a chargeback before contacting us may result in:

  • Disqualification from our refund policy,

  • Delay in resolution, and

  • Account suspension or permanent denial of future purchases due to policy abuse.

We maintain full tracking, shipping, and delivery documentation for every order and cooperate with payment processors to dispute unauthorized or invalid chargebacks.

Fraud Prevention & Verification

All orders are verified for payment authorization, address accuracy, and delivery confirmation. We record shipment tracking, fulfillment logs, and customer correspondence to ensure full transparency and protection for both parties.

Unauthorized or fraudulent chargebacks are reported to the payment processor and may result in investigation under merchant protection policies.

Need Help?

For all inquiries or assistance, please contact our support team:
📧 contact@drmelaxinstore.com
Response time: 1–2 business days

Dr. Melaxin is committed to resolving every legitimate concern with fairness and professionalism — but we strictly enforce our policies to protect the integrity of our business and customers alike.