Terms of Service

Welcome to Dr. Melaxin. By accessing, browsing, or making a purchase through our website (www.drmelaxinstore.com), you agree to be bound by these Terms of Service (“Terms”). Please review them carefully before using our site or placing an order.

1. Use of Our Website

By using this website, you confirm that:

  • You are at least 18 years of age or using the site under the supervision of a parent or legal guardian.

  • You will provide accurate, current, and complete information when creating an account or completing a purchase.

  • You will not use our site or products for any unlawful purpose or in violation of these Terms.

  • You will not attempt to interfere with, hack, or exploit the website or its systems.

We reserve the right to refuse access, cancel accounts, or restrict purchases if misuse, fraud, or abuse is detected.

2. Orders, Payments & Billing

By placing an order, you agree that:

  • All purchases are subject to availability and verification.

  • Prices, product descriptions, and promotions are subject to change without notice.

  • We may refuse, limit, or cancel any order if we suspect fraud, chargeback abuse, or unauthorized activity.

  • You authorize us (and our payment processor partners) to charge your payment method for the full order total at checkout.

  • You agree to provide accurate billing, shipping, and contact information to ensure successful delivery.

Any errors or discrepancies in pricing, product descriptions, or promotions will be corrected as needed, and we reserve the right to cancel or adjust affected orders.

3. Shipping & Delivery

All shipping timelines and policies are outlined in our [Shipping Policy].
By purchasing, you acknowledge that:

  • Standard delivery takes approximately 5–14 business days, excluding processing time.

  • Delivery time may vary based on destination, customs, or carrier delays — factors outside our control.

  • Once a package has been handed to the carrier, risk of loss transfers to the customer.

  • All orders include a valid tracking number.

We are not responsible for:

  • Delays due to customs or carrier operations,

  • Incorrect or incomplete addresses provided at checkout,

  • Failure to collect or accept a delivered package.

4. Returns, Refunds & Chargebacks

By completing a purchase, you agree to the terms outlined in our [Refund Policy].
Key points include:

  • Due to hygiene and product integrity, opened or used items are non-returnable unless defective.

  • Refunds are available only for approved cases of defective, damaged, or incorrect products when reported within 30 days of delivery.

  • Unauthorized or premature chargebacks (without contacting support first) may result in:

    • Disqualification from refunds,

    • Account suspension, and

    • Investigation by our fraud prevention partners.

Before filing a dispute or chargeback, you must contact contact@drmelaxinstore.com. We resolve most issues within 24–48 hours.

5. Privacy & Data Protection

Your use of our website is also governed by our [Privacy Policy], which explains how we collect, use, and protect your information.
By using this site, you consent to our data practices and acknowledge that all payments are processed securely through third-party providers (e.g., Shopify Payments, PayPal, Stripe).

6. Intellectual Property & User Content

All content on this site — including text, logos, product names, graphics, and images — is the property of Dr. Melaxin and protected by intellectual property laws.
You may not reproduce, distribute, modify, or exploit any content without prior written consent.

By submitting reviews, feedback, or other materials (“User Content”), you grant Dr. Melaxin a non-exclusive, royalty-free, perpetual, and irrevocable license to use, reproduce, publish, and display that content in any format or media.

You represent that your submissions:

  • Are truthful and based on your genuine experience,

  • Do not infringe on any third-party rights, and

  • Do not contain harmful or unlawful material.

7. Limitation of Liability

To the maximum extent permitted by law, Dr. Melaxin and its affiliates are not liable for any indirect, incidental, special, or consequential damages, including but not limited to:

  • Loss of profits or revenue,

  • Delays or interruptions of service,

  • Misuse or incorrect application of products,

  • Allergic reactions or adverse skin responses resulting from individual sensitivity or misuse.

All skincare products should be used as directed. Always perform a patch test prior to use and consult a dermatologist if uncertain about suitability.

8. Indemnification

You agree to indemnify, defend, and hold harmless Dr. Melaxin, its affiliates, employees, and suppliers from any claim or demand arising from:

  • Your breach of these Terms,

  • Misuse of our website or products, or

  • Violation of any law or third-party rights.

9. Modifications to the Service

We may update, modify, or discontinue any product, price, or service at any time without prior notice. We are not liable to you or any third party for changes in availability, pricing, or discontinuation.

10. Governing Law & Jurisdiction

These Terms are governed by and construed in accordance with the laws of the United States.
Any disputes or claims shall be resolved exclusively in the courts of competent jurisdiction within the United States.

11. Contact Us

For any questions or concerns regarding these Terms of Service, please contact:
📧 contact@drmelaxinstore.com

We appreciate your trust in Dr. Melaxin and are committed to providing a safe, transparent, and professional shopping experience.